Shipping & Delivery Policy
United States and Canada: Shipping with EMS can be tracked on http://www.ems.com.cn/english-main.jsp or for Canada: Please check http://canadapost.ca/splash.asp
- All items are sent with tracking.
- All items sent with EMS automatically have $100 insurance for FREE!
International Shipping: Shipped via EMS Shipping usually arrives within 7 business days.
- After payment is received it will go
through a 48-72 hour processing period which starts the following business
day. Once the Processing Phase is complete, please allow 1-2 weeks for
arrival of merchandise.
- Customers will receive an email from
Shopfuze.com when their order is processed and shipped.
- All products are shipped from Hong Kong
or China unless they are available on hand.
- Shipping is $15.00 per item ordered,
unless specified.
- Shopfuze.com will never ship items
COD.
- Due to the amount of fraudulent orders
we have been receiving we will ONLY ship to credit card holders
address, thank you for your understanding..
Returns - Refunds Policy
By shopping at Shopfuze.com you fully understand and agree to our Returns and Exchanges Policies. You are bound to follow it in the event of return regardless of the circumstances. Items must be shipped with UPS/FedEx/EMS included must be a tracking number and invoice you recieved with your package. If you don't have the invoice the item(s) cannot be returned to Shopfuze.
Please note that all sales on Shopfuze.com should be considered final sales and no cancellations of orders will be permitted. All items are mailed to the on file address and can only be returned with our permission and sole discretion.
Exchanges
Although Shopfuze does not charge buyers shipping (within the respected areas) separate from the cost of the item(s) paid by the buyer, however in the event of an exchange the Buyer must subtract the shipping cost incurred by Shopfuze in sending the item to the buyer as well the buyer is fully responsible in paying for the shipping of the returned item(s) back to Shopfuze. The rates of shipping that Shopfuze is charged is 15$ USD which is non-refundable.
The return address is different based on your region and before even beginning the returns process we require that you pay the returns/exchanges shipping fee of 15$ USD. You must Contact Us for exchange or returning fee information. We reserve the right to reject exchanges for any reason. Absolutely no items will be accepted for returns if the 'size' is to small and/or to big. If you have any questions about sizing, please click here to contact us.
If the method chosen by the buyer for returns does not include tracking or insurance the buyer agrees to assume the risk of the item being lost in transit. A refund cannot and will not be issued until the item is returned to Shopfuze in perfect condition including box, tags, obviously not worn, damaged, tattered or used in any way that would inhibit the ability to resell the item.
Prior to any return or exchange being granted the buyer must Contact Us with information regarding the exchange fee.
- Shopfuze.com
does NOT offer refunds on any products
purchased. Exchanges can be made on defective or damaged merchandise, we
do not offer color or style exchanges see below.
- Acceptable reasons for an
exchange: factory defect, wrong color/size was sent or any mistake made
on the part of Shopfuze.com.
- Unacceptable reasons for an
exchange: colors are darker/lighter than pictured, item had minor color
differences from the picture, item does not fit (see below for more info),
I would rather have a different item.
- Customers are required to email us
within 3 days of receiving their products if they need to make an
exchange.
- If the error is not made on the part of
Shopfuze, the customer is responsible for a $35 restocking fee per
item.
- If you refuse the arrival of your
package, you will not receive your money back because the product will not
come back to us. No further explanation or negotiations in regard to this
matter.
- All clothing items should be dry cleaned or hand washed ONLY! We do not accept returns for clothing damaged
because of washing. Please use discretion.
- All sales are
final - ask any questions you have before ordering to limit and
prevent any problems.
Payment Policy
For a comprehensive guide on how to pay please visit the Payment Support Page.
We currently accept the following payment methods: Paypal ; Visa, Mastercard, Discover and American Express.
Payment may also be made using Wire Transfer or Western Union. Please Contact Us for these account details.
Sizing Chart
To make sure you have the right size, please click here to be redirected to the sizing page.
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